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myCEENTAchart Frequently Asked Questions

Enrollment Questions
What is myCEENTAchart?
Is there a fee to use myCEENTAchart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in myCEENTAchart?
Why are certain test results not shared electronically via myCEENTAchart?
If some of my health information on myCEENTAchart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
myCEENTAchart For My Family
Can I view a family member's health record in myCEENTAchart?
Can I ask questions regarding a family member from my myCEENTAchart account?
Can my spouse and I share one myCEENTAchart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is myCEENTAchart secure?
What is your privacy policy?
I was logged out of myCEENTAchart, what happened?
What do I need to use myCEENTAchart?
My activation code does not work, what should I do?

What is myCEENTAchart?

myCEENTAchart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With myCEENTAchart, you can use the Internet to:

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Is there a fee to use myCEENTAchart?

myCEENTAchart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a myCEENTAchart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call 704-295-3000 to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at myCEENTAchart@ceenta.com, or you can call our myCEENTAchart Patient Support Line at 704-295-3526.

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When can I see my test results in myCEENTAchart?

Your test results are released to your myCEENTAchart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via myCEENTAchart?

Your provider is able to determine which types of test results are able to be accessed through myCEENTAchart. Further, tests of a very sensitive nature are not released to myCEENTAchart.

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If some of my health information on myCEENTAchart is not correct, what should I do?

Your myCEENTAchart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that myCEENTAchart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in myCEENTAchart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal myCEENTAchart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my myCEENTAchart account?

myCEENTAchart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one myCEENTAchart account?

No, due to the sensitive nature of medical information, each adult must establish their own myCEENTAchart account.

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I forgot my password. What should I do?

You may contact our myCEENTAchart Patient Support Line at 704-295-3526 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at myCEENTAchart@ceenta.com and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into myCEENTAchart and from the left menu, go to the Preferences section and select the appropriate option.

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How is myCEENTAchart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all myCEENTAchart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

myCEENTAchart is owned and operated by CEENTA and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by myCEENTAchart.

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I was logged out of myCEENTAchart, what happened?

We aim to protect your privacy and security of your information. While logged into myCEENTAchart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of myCEENTAchart. We recommend that you log out of your myCEENTAchart session if you need to leave your computer for even a short period of time.

What do I need to use myCEENTAchart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at myCEENTAchart@ceenta.com or you can call our myCEENTAchart Patient Support Line at 704-295-3526.

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